An accessibility statement publicly documents your commitment and gives users a way to report problems — a small page that meaningfully strengthens your good-faith position.
State the standard you aim for (WCAG 2.1 AA), describe steps you’ve taken, acknowledge that some areas may still need work, and provide a contact method for accessibility issues.
Include an email or form specifically for accessibility feedback, and commit to a reasonable response time. Many demand letters start because a user had no other way to flag a problem.
Don’t claim full conformance you can’t back up. Date the statement and update it as you make improvements.
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